IT Service Desk - Level 2 / Level 3
Technology / IT
Bowen Hills, Brisbane QLD
Competitive salary + performance bonus
High-level technical support role with a growing Brisbane technology business, covering hardware, software and network environments for internal and external customers. You'll manage complex escalations from Level 1 and Level 2 support, take ownership of incidents through to resolution, monitor SLAs, maintain accurate service desk documentation, and help with training and knowledge sharing across the team.