IT Service Desk - Level 2 / Level 3
Technology / IT
Bowen Hills, Brisbane QLD
Competitive salary + performance bonus
Senior
Technology / IT
Full-timeRemote OK
Posted 9 September 2026
High-level technical support role with a growing Brisbane technology business, covering hardware, software and network environments for internal and external customers. You'll manage complex escalations from Level 1 and Level 2 support, take ownership of incidents through to resolution, monitor SLAs, maintain accurate service desk documentation, and help with training and knowledge sharing across the team.
What you'll bring
- 3-5+ years' experience in an IT service desk, helpdesk or technical support environment
- Strong Level 2 and/or Level 3 troubleshooting capability
- Experience managing incidents, escalations and SLAs
- Strong hardware, software and networking knowledge
- Excellent communication and customer service skills
- Ability to prioritise and manage multiple issues in a busy environment
- Knowledge of ITIL frameworks and best practice
Nice to have
- Microsoft certification
- CompTIA certification
- Network+ certification
- ITIL certification
- Related IT degree or qualification
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